Frequently Asked Questions

Check our most frequently asked questions here. Still need help? Send us an email over at howdy@seagerco.com.

GENERAL QUESTIONS

WHAT IS SEAGER'S RETURN POLICY?

You may return new, unworn merchandise, in its original condition, within 30 days of receipt. In the case that an item is returned not in its original condition, the order will no longer be eligible for a return and will be sent back to the original address associated with the order. Shipping charges are non-refundable, unless the reason for return is the result of our error or manufacturing defect. In the case that we are sold out of a product or if the product is bought at a discounted price, exchange for a new item may be applied.

For eligible US returns, a $6.55 return shipping fee will be deducted from your refund or waived if you opt for a store credit refund.

WE ARE NOT ABLE TO ACCEPT RETURNS AT OUR SAN JUAN CAPISTRANO RETAIL STORE FOR ONLINE ORDERS PLACED ON SEAGERCO.COM.

Click here to get started with your return.

WHEN DOES SEAGER RESTOCK SOLD OUT ITEMS?

We have some staples that stick around and carry over through the seasons, but the majority of our products are not restocked once sold out.

CAN I RETURN ITEMS THAT I PURCHASED ON SALE?

Items that are purchased on sale are final sale and ineligible for return.

CAN SEAGER HONOR THE SALE PRICE IF I PURCHASED AN ITEM BEFORE THE SALE?

Unfortunately a discount can not be applied retroactively.

WHAT IS SEAGER'S WARRANTY POLICY?

Our products are built Seager Strong, however, manufacturing defects are inevitable and can occur. If you experience any malfunctions within 30 days of your purchase date, please reach out to us at howdy@seagerco.com with your name, order number, and a photo of the defective item.

*Only valid for orders placed directly through seagerco.com. For items purchased from a retailer, please contact the retailer directly.

I USED SEAGER REWARDS POINTS ON AN ORDER I WANT TO RETURN. DO I GET MY POINTS BACK?

Yes! The refunded reward amount will be credited back to the original code used and will be reflected in your Reward Wallet's transaction history.

DO DISCOUNT CODES WORK ON SALE ITEMS?

Discount codes will only be applied on full price items in your cart, excluding gift cards.

DO YOU OFFER EXCHANGES?

We currently do not offer exchanges. If you have a product that you would like to exchange, please return the item and then order the new desired size / color. We hope to offer a more seamless exchange process soon.

SHIPPING

HOW DOES 2 DAY EXPEDITED SHIPPING WORK?

Orders with 2-Day Shipping must be placed before 11am PT to ship the same day. Orders ship on business days only (Monday–Friday).

Please note: 2-Day Shipping is not available for PO Box addresses.

WHEN WILL MY ORDER SHIP?

Orders are shipped within 1-3 business days once the order has been placed. If an order is placed over the weekend, the processing times will begin on the following Monday.

Our warehouse we ship from is currently located within CA. The futher the shipping address is away from CA, the longer the time it will take for the order to arrive. For example, our USPS Express Rate has a 3-5 business day timeframe, once the order is out the door. If you are placing an order and you live on the East Coast, expect the order to arrive around the 5 business day mark.

Please note that there may be a slight delay in processing times during a sale. Allow 3 days for orders to ship during a sale.

If you have any questions about the status of your order, please email Howdy@seagerco.com, and our team will be in touch within 1-3 business days.

DOES SEAGER OFFER FREE SHIPPING?

We do! All U.S. orders $75+ qualify for free shipping.

WESTERN HATS

WHAT DO I DO IF I'M IN-BETWEEN A SIZE FOR WESTERN HATS?

We recommend sizing up if you fall in between hat sizes. Hat spacers can always be purchased to help fill space to ensure a proper fit.

WHAT SHAPE IS THE LONGHORN STYLE?

The Longhorn comes updated with a 4 1/2" cattleman crown, oval shape, and 4" brim with a Western Flange.

INTERNATIONAL SHIPPING

HOW DO I PROCESS AN INTERNATIONAL RETURN?

Please email howdy@seagerco.com to get an international return started.

HOW MUCH EXTRA DOES IT COST TO SHIP INTERNATIONALLY?

Pricing and fees vary per region and will be available to view during checkout. Any duties and fees are included in the shipping cost.

SEAGER COMPANY

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